Effective: 2026-06-04
Return & Refund Policy We want you to be completely satisfied with your purchase. If you're not happy, we're here to help. 1. Return Eligibility To be eligible for a return, items must meet the following conditions: - Item must be unused and in the same condition as received - Item must be in original packaging with all tags attached - Proof of purchase (order number) must be provided - Item must be returned within the specified timeframe 2. Return Timeframe Standard Returns: 7 days from the date of delivery Defective Items: 7 days from the date of delivery Returns requested after these periods may be accepted at our discretion or may be subject to a restocking fee. 3. Return Process To initiate a return: - Contact our support team with your order number - Provide reason for return and photos (for damaged items) - Receive return authorization and instructions - Pack the item securely in original packaging - Ship the item to our returns address - Request a Return 4. Refund Process Once we receive your return: - We will inspect the item within 3-5 business days - You will receive a notification of approval or rejection - Approved refunds will be processed to your original payment method - Refunds typically take 5-10 business days to appear in your account - Original shipping costs are non-refundable 5. Non-Returnable Items The following items cannot be returned: - Perishable goods (food, flowers, etc.) - Personal care items (cosmetics, hygiene products) - Digital products (software, e-books, gift cards) - Custom or personalized items - Items marked as "Final Sale" - Items damaged due to misuse 6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 48 hours of delivery with: order number, photos of the damage, and description of the issue. We will arrange for a replacement or full refund, including shipping costs. 7. Return Shipping Costs - Returns for change of mind: Customer pays return shipping - Returns for defective/damaged items: We cover return shipping - We recommend using tracked shipping for returns - We are not responsible for lost return packages 8. Exchanges If you need a different size or color, please return the original item and place a new order. This ensures you receive your exchange item as quickly as possible. 9. Contact Us For return inquiries: Email: returns@linkyanga.com Phone: +265 881 364 013